My booking

HOW CAN I GET INFORMATION ON THE RESORT I WANT TO SKI AT?

For information on the resort you are going to ski in, please visit our dedicated ski resort pages. If you do not find the answer to your question directly on the page, we have included links to each resort as well as the resort’s tourist office for more information.

WHY WOULD I CREATE AN ACCOUNT?

Account creation is required to make a reservation. This account will allow you to retrieve your personal information as well as a history of reservations made. You will also be able to find your most recent booking form in order to print it and present it in store.

WHAT ARE THE MINIMUM AND MAXIMUM DATES FOR A RESERVATION?

Your ski hire booking period with Go Sport Montagne must be between 1 and 14 days.

IS IT POSSIBLE TO RESERVE EQUIPMENT ONLINE AT SHORT NOTICE?

Your ski equipment reservation must be made before midnight on the day before you wish to ski.

WHAT IS THE PRICE DIFFERENCE BETWEEN MY ESTIMATE AND MY RESERVATION?

If you have not confirmed your reservation through payment when adding the products to the shopping cart, and wish to finalize your reservation at a different time, the prices may be different. This explains the difference between the original estimate and your actual booking.

CAN I SKI ABROAD WITH GO SPORT MONTAGNE?

The Go Sport Montagne shops network is currently only present in France with one store in Andorra.

I HAVE CONFIRMED A 6-DAY RESERVATION, WHY IS THE 7TH DAY NOT FREE?

To benefit from the free 7th day offer, you must ensure your booking is for a period of 7 days. When you book a rental period of 7 days, the last day is free. If your rental period is only for 6 days, you will not get a 7th day free.

HOW DO I USE A PROMOTIONAL CODE ON THE SITE?

2 boxes will appear during the reservation process. You simply have to write your promotional code in one of these two boxes when selecting your products for it to be applied.

MY PROMOTIONAL CODE DOES NOT WORK, WHAT SHOULD I DO?

If your promotional code does not work, make sure you check the conditions to ensure your booking meets the criteria for a discount. If you still have a problem, please call or contact customer service.

I CANNOT MAKE A RESERVATION ON THE SITE, WHAT CAN I DO?

If you encounter a problem during the reservation process, please contact our customer service team.

MY ORDER HAS NOT BEEN CONFIRMED, WHAT SHOULD I DO?

If you encounter a problem during the reservation process, please contact our customer service team.

I HAVE NOT FINALIZED MY BOOKING, HOW LONG DO I HAVE TO FINALIZE IT?

After adding products to your shopping cart, our platform will keep the information to hand for 48 hours. You can start your reservation in the morning and finalize it in the evening. When returning to the site, simply click on the button "resume my reservation" to continue and finalize your booking.

CAN I BOOK SEVERAL PACKS FOR DIFFERENT DATES DURING THE SAME STAY?

Go Sport Montagne offers you the possibility to modify skiing dates on one or several packs on the same reservation. To do this, choose the multidate option when making your reservation, using the green bar to modify your dates – just make sure the days are consecutive.

AFTER MAKING AN ONLINE RESERVATION, WHAT IS THE PROCESS TO COLLECT THE STORAGE EQUIPMENT?

When your reservation is finalized, you will receive a confirmation email with an enclosed order form. Please print this order form. And take it with you to the store when you collect your equipment so you can hit the slopes faster!

HOW DO I GIVE FEEDBACK ON MY STAY WITH GO SPORT MONTAGNE?

7 days after the end of your reservation, you will receive a satisfaction survey via email on the Go Sport Montagne service. In this short survey, you can give provide feedback on the store that served you.

My paiement

WHAT PAYMENT METHODS ARE AVAILABLE ONLINE?

Go Sport Montagne offers different payment methods online. You can pay by Visa, Mastercard, Carte Bleue, AMEX and check (to be sent to the central office at least 7 days before the start of the rental).

WHAT ARE THE POSSIBLE IN-STORE PAYMENT METHODS?

In the store, different methods of payment are possible, including payment by Chèque Vacances.

AFTER CONFIRMING AND PAYING FOR MY ORDER, I HAVE NOT RECEIVED AN EMAIL CONFIRMATION, WHAT CAN I DO?

When completing the order process online, an order confirmation page will appear and you can print this page as proof of your reservation. If not, please go to your customer account to find your reservation.

WHEN I BOOK, IS IT POSSIBLE TO PAY THE TOTALITY OF THE SUM DUE?

Quite simply, Go Sport Montagne leaves you the choice, when paying your reservation, to pay the full due online or to pay only 30% of your booking.

I WISH TO PAY BY CHECK: WHO SHOULD I ADDRESS IT TO?

When paying by check, you must address it to: GO Sport, Affiliation Montagne, 17 avenue de la Falaise, 38360 Sassenage.

Please include your reservation number on the back of your check.

I HAVE SEVERAL BOOKINGS. CAN I SEND ONE CHECK TO PAY THEM ALL?

It is quite possible to settle several reservations with a single check. Simply write the reservation numbers clearly on the back of the check and send it to GO Sport, Affiliation Montagne, 17 avenue de la Falaise, 38360 Sassenage.

Rental equipment in store

HOW IS RENTAL EQUIPMENT PREPARED?

Your equipment will be prepared according to the information you have given us during your online booking (chosen categories and information such as dress size, shoe size, weight etc). You can try on shoes when you get to the store to make sure they are the right fit for you.

HAVING MADE AN ONLINE RESERVATION, WILL MY ORDER BE PRIORITIZED IN STORE?

By booking online, you benefit from the preparation of your equipment upon arrival in the store. However this does not mean you get to jump the queue in store.

WHEN CAN I COLLECT EQUIPMENT I HAVE BOOKED IN STORE?

You can pick up your equipment from the store the day before your first day of skiing, after 5pm. So for a booking that starts on January 8th, you can pick up your equipment after 5pm on January 7th.

WHAT DOCUMENTS SHOULD I BRING TO THE STORE WHEN COLLECTING MY EQUIPMENT?

When you pick up your equipment, you will need to present your order confirmation. You may also be asked for identification or a deposit, which you will have to provide before you can take any equipment out of the store.

ARE SKI STICKS PROVIDED WITH THE RENTAL?

For all skiing equipment reservations, the sticks are included.

HOW DO I CHOOSE EQUIPMENT SUITED TO MY SKIING ABILITY?

The name of the packs helps guide your selection according to your level. On the left of each pack thumbnail, you will see a color cartridge and phrase that indicates a level of ability. For more information, you can look at the ski equipment page.

IS IT POSSIBLE TO ONLY RENT SKIS OR A SNOWBOARD, WITHOUT SHOES?

You can rent just your skis or just a snowboard without any shoes or additional equipment if you wish. For this, simply uncheck the shoes option when adding your selection to the basket.

IS IT POSSIBLE TO ONLY RENT SKI SHOES?

Yes, you can do this very simply. Just select your gender, then the category of materials desired, in this case the shoes. Then add the shoes of your choice to your shopping cart and continue your booking.

IS IT POSSIBLE TO RENT EQUIPMENT OTHER THAN SKIS AND SNOWBOARDS?

Of course, Go Sport Montagne stores offer you a wide range of rental products. You can rent mini skis, cross-country skis, hiking boots, snowboard boots, sleds and snowshoes as well as accessories. To find out all possibilities, start your reservation by selecting the desired store and then the different categories of rental equipment will be visible.

IS IT POSSIBLE TO CHANGE THE SHOE SIZES / CLOTHING SIZES ON THE RESERVATION ONCE IN THE STORE?

Of course, the size given during your reservation is recorded as an indication. The shoes must be tried on to ensure maximum comfort.

CAN I BUY THE EQUIPMENT I HAVE RENTED AT THE END OF MY STAY?

Each store has ski equipment for sale. If you really like the equipment you’ve just rented, enquire directly with the in-store team for purchasing options.

I AM A LARGE SIZE, WILL I FIND SUITABLE FOOTWEAR?

Each store has large sizes of equipment and clothing to meet all requests. So you should easily find suitable shoes in store! You can also send your special request to our customer service team so that we can confirm the availability of the product for you reservation.

I WISH TO RETURN MY SKIS BEFORE THE END OF MY BOOKING PERIOD, WILL THE STORE REFUND NON-SKI DAYS?

By booking online, you benefit from promotional offers. As such, if you return your equipment early, it is not possible for the store to refund you for unused days.

Modify / cancel my reservation

HOW CAN I CHANGE A RESERVATION ALREADY CONFIRMED?

Please send an email to resa@gosportmontagne.com, indicating your request and the reservation number concerned.

I HAVE COMPLETED MY BOOKING, PAID THE DEPOSIT AND RECEIVED MY ORDER FORM BY EMAIL. I WANT TO ADD A PRODUCT(S), IS THIS POSSIBLE?

It is possible to add products to your initial order. However these will benefit from the rebate chosen by the store at the time of the addition, which potentially may be different from the one online. A new booking form will be sent to you. Please send your reservation number and the desired product(s) to the following address: resa@gosportmontagne.com.

I HAVE RESERVED MY EQUIPMENT FOR THE WRONG DATES. IS IT POSSIBLE TO CHANGE DATES?

It is possible to change dates by sending an email to resa@gosportmontagne.com, specifying your reservation number and the new dates. However, the discount granted over the new period may be different from the original booking, and your new booking form will reflect this.

I MADE MY BOOKING WITH THE WRONG STORE, WHAT SHOULD I DO?

It is possible to change stores by sending us an email to resa@gosportmontagne.com, specifying your reservation number and the new store concerned. However, the prices offered in the new store may be different to those on the original booking, and your new booking form will reflect this.

HOW TO CONTACT CUSTOMER SERVICE?

Our customer service team is at your disposal via email at resa@gosportmontagne.com. We will try to answer your query as soon as possible.

I HAVE MADE A RESERVATION AND WISH TO CANCEL IT, HOW DO I DO THAT?

You must send your cancellation request, specifying your reservation number, to the email contact resa@gosportmontagne.com. Please note that the legal withdrawal period is 14 days.

Our services

DO I GET EXTRA DISCOUNTS WITH THE GO SPORT FEELGOOD LOYALTY CARD?

Your GO Sport FeelGood loyalty card gives you an additional 5% discount on gosportmontagne.com. You must enter a valid card numberduring the booking process to benefit from the 5% additional discount on sports equipment.

IS IT POSSIBILE TO BOOK A SPECIFIC MODEL OF SKIS, SNOWBOARD OR SHOES?

The reservation is made for a ski or snowboard category, not for a specific product. The store will select a product from within the chosen category, without it being contractual.

CAN I TRY SEVERAL KINDS OF EQUIPMENT DURING MY BOOKING?

You can take advantage of a change of equipment by selecting the multi-slide option (€15 per person for rentals of 6 days or more). This allows you to change equipment, selecting from within the same category or lower, twice during your stay.

WHAT SERVICES ARE INCLUDED IN GO SPORT MONTAGNE RENTALS?

We’re here to make sure you have an enjoyable holiday in the mountains. Therefore, our stores go the extra mile to provide you with perfectly waxed and sharpened equipment, and sanitized, well-fitting shoes. Additional services available in store.

ARE THERE ADDITIONAL SERVICES I CAN BENEFIT FROM?

Booking online gives the store chance to prepare your rental equipment ahead of your arrival, to ensure it is ready by 5pm the day before your first day of skiing. Depending on the individual store, you may also be able to arrange storage or babysitting services as well as equipment delivery. Simply contact the store directly to organize.

HOW CAN I TAKE ADVANTAGE OF OFFERS ON YOUR WEBSITE?

Special offers and discounts, such as additional discounts, flash sales and free category upgrade codes, are clearly explained on our website, with conditions clearly explained (relating to dates and length of stay, for example).

Insurances

DO I HAVE TO LEAVE A DEPOSIT WITH THE STORE FOR RENTAL EQUIPMENT?

Each store has its own policy. Some may ask for a monetary deposit to secure the rental, others may ask for an identity card. The store will ask you for the deposit before you are allowed to leave with the rental equipment.

WHAT INSURANCE OPTIONS CAN I CHOOSE FROM?

Two insurance policies are available. One covers the cancellation or interruption of your equipment rental, as well as theft or damage to your leased equipment. The other relates to repatriation. All information is included in the GLCs.

I DID NOT CHOOSE AN INSURANCE OPTION WHEN MAKING MY ONLINE BOOKING, CAN I ARRANGE ONCE IN STORE?

When collecting your equipment in store, you can take out a theft / damage warranty on the rented equipment, however the cancellation / interruption insurance is only available online at the time of booking (see the conditions of application in the general rental conditions).

IS RENTED EQUIPMENT INSURED AGAINST THEFT OR DAMAGE?

The equipment is not automatically insured. You must select the damage and theft insurance option offered to you online for each item in your shopping basket (see the conditions of application in the general rental conditions).

WHAT HAPPENS IF THE RENTED EQUIPMENT IS DAMAGED OR STOLEN?

If your equipment is broken or stolen and you have taken out the damage/theft insurance option, you will need to contact AIG at the following email address: Declarations.PA@aig.com. They will provide a linked file to your reservation (conditions applicable in the general conditions of sale). If you have not purchased this insurance online and your equipment is stolen or damaged, please contact the store directly.

IS THERE INSURANCE FOR THE CANCELLATION OR INTERRUPTION OF MY EQUIPMENT RENTAL?

You can choose from two insurance options when making your online booking, including the cancellation and interruption of your ski equipment rental (see conditions of application in the general rental conditions)

WILL I BENEFIT FROM INSURANCE ON THE RENTED EQUIPMENT?

You must purchase insurance online at the time of booking. It is not possible to benefit from the insurance guarantees if your booking form does not mention your insurance subscription. Once purchased, it is not possible to reimburse the cost of this insurance, whether it has been used or not.